Shipping


Hello! Thank you for visiting the Urban Depot online store. 

PLEASE NOTE WE DO NOT ACCEPT RETURNS ON SALE ITEMS

DISPATCH

 

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Please note that all orders are sent via Australia Post prior to 3pm WST on weekdays only. 

 

SHIPPING TIMES & TRACKING 

All items will be delivered via Australia Post E-Parcel or Express Post. 

We offer the following 

- $10.00 flat rate shipping for purchases under $150.00

- Free express shipping for purchases $150.00 and over

 

RETURNS/REFUNDS/DAMAGED GOODS


We accept all online returns AUS WIDE within 20 days of your original order being shipped. In-store purchases have a 7 day return period. International returns are valid for a month of your order being shipped. 

This means we need to receive the return within that timeframe. This sale items. Please note we do not cover return shipping costs and item/s must be sent back in original, unworn condition.

This includes packaging, tags and your packing slip. 

Urban Depot reserves the right to deny a credit note if item/s are returned used, soiled, worn or damaged in any way (this includes traces of perfume, deodorant etc.)

Returns must be sent to the following address with a copy of the provided return form and reasoning as to the return. Please contact us if you require a new copy of the returns form.

We don’t take responsibility for items lost or damaged via Australia Post. 


ONLINE RETURNS

 

URBAN DEPOT 

117 OXFORD STREET 

LEEDERVILLE, WA 6007 

 

PRODUCT INFORMATION/ IMAGERY & COLOURS

 

To ensure a most accurate image of each product is displayed, we do not enhance colours and shoot most products on our models body so customers can accurately assess their desire for an item. Urban Depot cannot be liable for changes in colour perception due to screen settings on each individual’s computers when shopping with us. If you require further information on a product please email us urbandepot115@gmail.com

 

xx UD